No. Your account has been moved across to our new website. Log in with your usual email address and password.

Two-factor authentication (2FA) is an extra security step when you log in. After entering your password, we send you a one-time code either via text message or email, and you enter it to confirm it’s really you. It helps keep your account, your orders and your saved card safe.

1. Go to Login in the top right corner of the website and enter your email and password. 
2. We’ll send a code to your [email / mobile: confirm which].
3. Enter the code and you’re in.

Tip: have your [phone / email] handy the first time you log in.

• Check your spam or junk folder. 
• Wait a minute or two and request a new code.
• Make sure the email address / mobile number] on your account is correct. 
• Still stuck? Contact us and we’ll help you out.

Select “Forgot password” on the login page and follow the steps. 

Contact our team and we’ll help you update it. 

Yes. Your auto order, along with your schedule and the card it’s linked to, has moved to the new website. You don’t need to set it up again.

Yes, your auto order will arrive as scheduled.

Login using the link, go to Account > Auto orders, and you’ll see your upcoming orders. The screen looks a little different to the old site, but everything works the same way.

• Log in and go to Auto orders on the left navigation.
• Select the order you’d like to change.
• Choose Skip / Change date / Swap or add products / Cancel and confirm.

Yes you will still get an email from us a week before your order is due to process. These emails may look a little different from before, but they’re from us.

Card details linked to your auto order have moved across, so you don’t need to re-enter them.

Previous auto orders can be found in the Orders tab of your account. Any active or paused subscriptions are visible in the Auto Order tab.

Yes, your gift cards will still work on the new site. Enter your code at checkout as usual.