Whilst we endeavour to make sure that you are happy with everything you purchase from Jumbo Pets, we do understand that sometimes you might not be 100% satisfied. In these instances, we offer a full refund under the following conditions:

1. You contact us and return the product within 30 days of purchasing it from us.
2. The products are returned in their original packaging, unused and undamaged, with all instruction/owner manuals, warranty card and any other accessories, remote control and/or power cords that came with the product.
3. A full refund, not including shipping costs, will be issued to you. It will be processed by us within 48hrs of receiving the returned goods.

Please note that Jumbo Pets reserves the right to:

• Assess the product upon return prior to carrying out refund or exchange; and/or
• Refer the product to the manufacturer of the goods for assessment to determine whether or not you are entitled to a refund or exchange.

Orders placed before 12pm on any normal weekday will be dispatched on the same day - so long as the item is in stock and ready to be dispatched.

If an order is placed after 12pm, your order will be dispatched from our warehouse early the following day - again, if the item is in stock and ready to be dispatched.

More information

We use Australia Post and a number of courier services to deliver your order so we deliver anywhere they do - this means delivery to your Post Office Box is absolutely fine!

During the checkout process there is a delivery instructions comment box if you have any special requests. Please note: not all requests will be able to be made, however we will attempt to ensure we provide the best service we can.

At checkout you will be required to choose from the following two methods of delivery. 'Sign on Delivery' or 'Authority to Leave'.

Once your order is dispatched you will receive an email with your parcels tracking number.

Pick up from Jumbo Pets in Campbelltown NSW is available. After you place your order on our website selecting 'pick up' instead of a shipping option, you will receive an order confirmation from us via email. Then when your order is ready for you to pick up, you will receive a pick up confirmation email from us confirming this.

You need to bring this pick up confirmation email with you when you pick up your order.

All pickups have a minimum 4 hour turnaround time (business hours). Peak season orders may experience longer turn around times so you are advised to place orders in advance we ask that you please wait to be advised that your order is complete before you attempt pickup. If you have any questions please contact us.

Pickup hours:
Monday - Friday
8am to 4pm

No more lugging heavy bags to and from the car, and no more running out at the worst possible time. We deliver your order straight to your door, right when you need it - so you can spend less time shopping and more time with your pets.

Set it once. Never run out again.

1. Your Timing

You choose how often your order arrives and we handle the rest. Log in to your account anytime to adjust your schedule or cancel. We'll email you three days before your next dispatch, so nothing's ever a surprise.

2. Your Deal

If any item in your Auto-Delivery goes on special, you automatically get it at the lower price - no need to ask. Payment is securely deducted on the day of dispatch.

3. Your Order

Your order is delivered straight to your door, right on schedule. Want to pause, change or cancel? Jump into your account anytime, or give our friendly team a call.

It's that easy. It's that convenient.

Log in to your account anytime to adjust your schedule or cancel or modify your order. We'll email you three days before your next dispatch so you will know that it is coming up.