Product Recall Information

30/10/2023

Meals for Mutts (MFM) have announced a voluntary recall on certain batches of their products distributed throughout Australia as some batches have had an issue with mould. Please see below information from MFM. If you have a product affected please contact us and we will organise a full refund for you.

Dear Valued Pet Parents,

We are writing to extend our sincerest apologies for any inconvenience or concern caused by a recent issue affecting our food. We want to assure you that we take this matter very seriously and are committed to resolving it.

We have become aware of a concern regarding the presence of mould in some of our dry dog products and we want to ensure the well-being of your beloved pets. While this issue has only affected a small number of bags and products from some of our recent production, we believe in taking precautions for the health and safety of your furry friends.

To address this matter, we recommend that you carefully inspect the products with a best before date listed below. It’s important to note that if these products have been stored in a cool, dry environment, the likelihood of any issue is minimal. Nevertheless, we encourage pet parents to remain vigilant.

If you come across any signs of mould in your product or if you prefer not to continue feeding your current bag of dry food, we kindly ask you to discontinue use and take the product back to the place of purchase or reach out to us at returns@mfmaustralia.com.au.

Our dedicated team is here to assist you with replacing your product. When contacting us, please provide details about the product variant, bag size, and best before date for a smoother resolution.

As a further safety precaution, we are actively collaborating with our retail partners to ensure that any affected bags are removed from sale. This collaborative effort underscores our commitment to providing the highest quality dry dog food in Australia.

We continue to be a small Australian family owned brand and your understanding and trust are greatly appreciated as we work to resolve this situation and continue to serve the needs of you and your pets. Please do not hesitate to reach out to us if you have any questions or concerns.

Sincerely,

Team MFM

Products affected and their best before details:

Grain Free Salmon and Sardine 2.5Kg

3/09/2024

5/09/2024

7/09/2024

Grain Free Salmon and Sardine 20Kg

20/08/2024

1/09/2024

4/09/2024

6/09/2024

17/09/2024

9/10/2024

Grain Free Salmon and Sardine 9Kg

20/08/2024

26/08/2024

27/08/2024

5/09/2024

6/09/2024

7/09/2024

14/09/2024

26/09/2024

Salmon and Sardine 20Kg

16/08/2024

17/08/2024

4/10/2024

Grain Free Salmon and Sardine 9Kg

5/09/2024

Salmon and Sardine Large Kibble 20Kg

18/07/2024

19/07/2024

12/10/2024

Grain Free Salmon and Sardine 9Kg

12/08/2024

13/08/2024

Grain Free Duck and Turkey 2.5Kg

1/09/2024

3/09/2024

4/09/2024

Grain Free Duck and Turkey 20Kg

4/09/2024

7/09/2024

20/09/2024

Grain Free Duck and Turkey 9Kg

3/09/2024

4/09/2024

5/09/2024

High Performance Turkey 20Kg

13/08/2024

High Performance Turkey 9Kg

13/08/2024